Support
We typically respond within a few hours. Choose the fastest way to reach us.
+919774401306
support@nivatv.luxomall.in
Phone / Call
9774401306
Response Time
Usually within 2–4 hours
Merchant Contact Details
Business / Merchant Name
Luxomall Digital Services
Support Contact
Phone: 9774401306
Email: support@nivatv.luxomall.in
Physical Address
Luxomall Digital Services,
Near GMC Hospital, Bhangagarh,
Guwahati, Assam, India - 781005
Common Issues & Quick Fixes
❓ License key not working
✅ Make sure you are copying the full key including dashes. Keys look like NVT-XXXX-XXXX-XXXX.
❓ Channels buffering or not loading
✅ Check your internet speed. Try switching from WiFi to mobile data or vice versa. If the issue persists, report the channel inside the app.
❓ Payment done but no license key
✅ Check your payment success page or visit the License Check page. If it's still missing, contact us with your transaction ID.
❓ App crashes on startup
✅ Make sure you have the latest APK installed. Download the latest version from our Download page.
❓ Device limit reached
✅ Your plan allows a limited number of devices. Log out from an old device inside the app or contact support.
Check Your License Status
Verify your license key, activation status and expiry date.
Go to License Check →